How do I return an item?

30 Day Return Policy

If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase in its original condition for a full refund or exchange for 30 days after delivery.  It's that easy!


    The Return Process 

  • Please contact us with you name and order number at or (800) 527-3037 to let us know that you wish to return an item.  We will immediately provide you with a Return Merchandise Authorization (RMA) number which you must include with your item.
  • Please use address below for all returns: Returns    7 West 45th Street            Suite 1602   New York, NY 10011
  • All items must be returned in the original, undamaged condition with the tamper resistant tag attached (if applicable) within 1 week of receiving the RMA number.  Items sold as a pair must be returned together (e.g., chains and pendants). Items returned without the tamper resistant tag will not be accepted.  Items which are scratched or damaged will be subject to a repair fee. cannot accept any item which has been modified by another party for return
  • Packages must be mailed to us within 1 week of receiving your RMA Number by insured, priority mail or better.  The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.
  • Items returned without a RMA having been issued, items returned without the original jewelry boxes, or items not postmarked within 7 days of receiving the RMA number are subject to a $25 restocking fee.  Items returned post-marked after 14 days of receiving your RMA will not be accepted and returned. Goods shall not be considered accepted for return until we have received, inspected and approved the returned item at our place of business. You will be notified by email when your return has been processed.

     Refund Amount

  • The amount refunded will be the total price paid less any shipping, ring sizing restocking fees, the optional “Change Ingredients” (A $20 setting charge is included in the price of the stones) (for those who had size your ring and/or change the center stone prior to shipment), or Gift Wrap Option, and/or penalties (as described above), if applicable.
  • For special and custom orders, the non-refundable deposit cannot be refunded, even if the order has been cancelled prior to shipping.
  • All refunds will be paid by check or a credit to your credit card at our discretion.
     Shipping Refunds:
  • Due to our substantially discounted shipping rates, we do not reimburse shipping charges if a shipment is not delivered on time. is not responsible for FedEx, UPS or USPS shipping delays.  

    Layaway Return Policy:


     Our 30 day return policy applies to layaway orders and the following restocking fees apply. 

  • For 3 payment layaway plans, the restocking fee is 10% of the original order total.
  • For 6 payment layaway plans, the restocking fee is 20% of the original order total.

Please note that these amounts are NOT in addition to any restocking fees for ring sizing, change ingredients or the non-refundable deposits for special orders.  The higher of the layaway cancellation or layaway return fees or the individual item restocking fees for ring sizing change ingredients or the non-refundable deposits for special orders will be used in determining any cancellation or restocking fee.


     Special Orders, Quotations, Pricing & Payment Policy:

  •  If you place a special order which has a non-refundable deposit, you may cancel the order without       penalty within 24 hours of placing your order. If you need to cancel your order after that time, the non-refundable deposit will be retained. Changes to special orders may incur additional charges if work has already started on your piece.
  •  If you email us for pricing for a special order, the quote we provide is subject to change at any time (due to fluctuations in gold, gemstone and diamond prices, for example) until an order is placed.

For special orders, a 10% to 100% non-refundable deposit is required upon ordering. The exact deposit will be provided with your custom quote or is listed with special order information on our website.

Special orders take 2 to 8 weeks to ship depending on their complexity. We will narrow the time frame down when we email your quote.

  •  While we take every precaution to ensure that our quotes are accurate, it is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to complete a job. In this case a revised quote may be provided. If a customer has already ordered prior to the quote revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid. reserves the right to cancel an order if the price has been miscalculated.
  • Unless specified otherwise, a non-refundable deposit is billed upon ordering with full payment due when the special order is completed and ready to ship. If payment is not received within one month of completion, your payment is considered "in default" and we reserve the right to cancel your order and retain your non-refundable deposit.

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